J
James Perez
Reported by:
Rhonda Haley
QMS Version Number:
Prod: 1.3.4 & Trial: 1.3.7
Issue:
  • Trojan Storage of Sun Valley [CA] (went LIVE on 05/15)
  • PreLien → did not generate the document, and the process doesn't show applied
  1. A211
  2. A373 → but their other unit, A254 generated
  3. A031
  4. B249
  5. B295
  6. A204 → but their other unit, A206 generated
  • Trojan Storage of Tigard [OR] (went LIVE on 02/17)
  • PreLien → document for (05/21) shows under the tenant's Document (tab):
  1. 3179
  2. 2123
  3. 3159
  4. 1114
  • PreLien → shows no document for (05/21) under the tenant's Documents (tab), and the delinquency process doesn't show an indicator that it was applied:
  1. 1178
  2. 2197
  3. 1115
NOTES:
  • Rhonda noticed that the issue occurred after the approval of the delinquency with Tigard
  • I've reported issues with Delinquency, but they have been mainly for early Delinquency.
  • I believe I've reported such an issue before, but I can't find the submitted Canny ticket. The only thing that I came to be close to is the following: https://quikstor.canny.io/bugs/p/recurring-delinquency-fee-issue-with-inability-to-send-notice-after
  • Rhonda is having the sites do an audit, but Sun Valley alone has 15% of documents missing.