Issue with Units not syncing to Janus Noke API integration
bug-fix completed
M
Manny Ramirez
The site has informed us the tenant in units 562 and 2605, Briana Woerner made a payment on 4/14 to come out of overlock but Noke did not receive an update that the units were in an occupied/ in-use current status.
The most recent updates Noke received for both units have the timestamp 2025-04-12 07:27:10UTC, with an overlock unit status for both.
-QS Support did two full manual API syncs from QMS but Noke advised last sync for the tenants still shows as 2/12.
Site: Trojan Storage - Campbell
Tenant Name: Briana Woerner
Linked Units: 562, 2605
Keycode: 6076801
This post was marked as
bug-fix completed
A
April Lee
Merged in a post:
Trojan Storage of Vancouver - NOKE | Overlock status not removed after tenant account became current (Trojan Storage of Vancouver)
A
April Lee
Reported By:
Emmanuel Hodge (Integrations Support Rep, Nokē Smart Entry) on behalf of Trojan Storage of Vancouver
5820 NE 8th Ct, Vancouver, WA 98665
Steps to Recreate:
Tenant with units 5031, 5034, 5036, 5037, 5038, 5064, 5065, and 99037 was made current in Quikstor.
A sync was triggered manually from the Quikstor side.
Login to the Nokē Smart Entry system or Access Control interface to verify lock status.
Observe whether the overlock status was removed from the listed units.
Expected Result:
Once a tenant’s account becomes current in Quikstor, the integration should automatically update the status in Nokē and remove the overlock from the corresponding units.
Actual Result:
The units remained in overlock status despite the tenant's account being marked as current in QuikStor. Sync attempts did not resolve the issue. The issue persists across multiple units, all tied to the same tenant.
Additional Notes:
This issue was first noticed by the site manager at approximately 2:10 PM.
A known-good comparison from another facility (Burbank) was referenced during troubleshooting. And gate settings updated to match but that does not appear to have fixed the issue.
CSV exports were requested with external IDs included, but the exact format needed was initially unclear. Format Noke requested is attached.
Issue may be linked to the delinquency status of unit 5031 specifically not updating properly. Images attached. In the search it shows delinquent, everywhere else it shows current.
This may be isolated to a single tenant with multiple units.
The facility is unable to manually remove overlocks; this process is managed by Nokē.
M
Manny Ramirez
New instances from TS-Campbell
I am following up on this, as the site is reporting more instances of units not updating after tenants make payments to come out of overlock.
The following units were still overlocked in Nokē because we have not received a sync to update the units out of overlock:
641-642, 1208, 504, 524
For each unit, the most recent sync we have received is a sync to overlock the units on 4/12.
The site has also brought to our attention units that should be overlocked but aren't:
416, 533, 634, 715, 2127, 2205, 2258, 2620, 2905, 3319
Using unit 416 as an example, I can see the most recent sync we have for this unit is an in-use status with the timestamp: 2025-03-08 22:12:45UTC.
I'm not sure when the units should have been put into overlock but for all of the above units, we have not received an overlock sync to overlock the units.
Can you see any issues that would prevent a new sync from being sent to overlock the units that are delinquent? This is affecting quite a lot of units between overlocks that are not updating and units that are not updating to be overlocked.
Thank you,
HANNAH SWAFFORD
Nokē® Smart Entry Integrations Support Representative
135 Janus International Blvd. | Temple, GA 30179
C: 833-257-0240
This post was marked as
bug-qa validated
T
Tony Gardner
bug-verified
M
Manny Ramirez
Here is another report from Noke support of a single unit not syncing to Noke since April 12th.
Unit 23 was supposed to be removed from Overlock on 4/16/2025. After looking into the unit history, the last automatic sync we have received for unit 23 placed the unit in Overlock on 3/12/2025.
Site: Trojan Storage of Salinas 2 (Kern)
Tenant Name: Celeste Guiomar
Unit: 23
Keycode: 6391
M
Manny Ramirez
Tony Gardner